Refund & Returns Policy


At Insync Workplace Solutions we made every effort to ensure our products and services are of the highest quality and developed with best practice in mind.  Our quality control procedures aim to ensure that all our products & services available for purchase through our website match the description listed on our website.

Note: Please choose carefully before making your purchase as we do not refund if you simply change your mind, have made an incorrect choice or have caused or contributed to the product being faulty or damaged.

However, if for any reason you are not completely satisfied with the quality of the product or service you have purchased, please let us know as soon as possible and we will endeavour to resolve the issue in a timely manner and if you are still not satisfied, the following options are available.


You are entitled to a refund, exchange or credit note if the digital publication you have purchased:

  • Is not what you ordered
  • does not do what it is advertised to
  • does not match the sample shown to you, or
  • is significantly different to what was described to you.

Refund claims must be received within 7 day of purchase.  (Please retain your online payment confirmation as proof of purchase)


If your any reason you are not completely satisfied with your purchase we will give you a 14 day money-back guarantee from the time you receive the goods.  Please email us at within that time if you are not satisfied with your purchase so that we can resolve any problems.

This refund policy does not apply to goods which have been worn or used, damaged after delivery, or if any attempt has been made to alter the product.  All products must be returned in their original condition. All postage and insurance costs associated with any returns are to be paid by the buyer.  We recommend that you return the product via Registered post and that you pre pay all postage.  You assume any risk of lost, stolen or damaged goods during transit and therefore advise you take out shipment registration of insurance with your postal carrier. Insync Workplace Solutions will not be responsible for parcels lost or damaged in transit if you choose not to insure.

Note: This policy does not apply to our training programs, consulting services, events and or conferences.  Refund policies for each of these are contained on the booking form and/or within the proposal.

If you have any questions regarding any of our products or services, please feel free to call our office on 1800 INSYNC or +612 8544 1837 during business hours or email our team at and one of our team members will contact you as soon as possible.